INTERNATIONAL & DOMESTIC SHIPPING
For deliveries within Australia we use Australia Post.
For all other countries we use Australia Post or TNT (upon request).
Delivery charges for these services will be calculated at the Checkout.
For oversized items, you will be directed to Customer Service for a quote. Please contact [email protected] should you require special services e.g. same day delivery within the Sydney metro area, M-F subject to availability.
Domestic Delivery Times
* Standard – allow 5-7 working days
* Express – allow 3-5 working days
International Delivery Times
* New Zealand - allow 3 - 5 working days
* Rest of the World - allow 7 – 14 working days
Should your item not arrive within the estimated delivery time please contact our customer service team.
For international deliveries we will provide a tracking number within 24hrs of dispatch, so you know where your parcel is at all times.
Postal and delivery charges do not include taxes and duties which may be levied by customs in the country where the order is delivered. You are responsible for any customs duties, foreign taxes or other fees which may be imposed.
BECKER MINTY welcomes your feedback. You may contact us during business hours, M-F 10.00am – 6.00pm (Australian Eastern Standard time) on +61 (0)2 8356 9999 or via email [email protected].
RETURN POLICY FOR ONLINE PURCHASES
BECKER MINTY is bound by the Sale of Goods Act 1923(NSW), the Fair Trading Act 1987 (NSW) and the Trade Practices Act 1974 (Cth) in relation to returns.
We do not offer exchange or return for Change of Mind, or on Sale items.
Please note, our photographs reproduce all colours as accurately as possible, however sometimes there may be slight variation to what you see on our web site. This can be due to photography lighting, computer picture resolution and individual monitor settings, and these variations will not be considered as a fault.
Products that are faulty or damaged may be returned WITHIN 14 DAYS OF RECEIPT of the products with proof of purchase. Should the item not be replaceable or repairable, we will notify you that a refund will be made. Refunds are made only to the credit card used to make the original purchase. Allow 14 days for the credit to be processed.
Returning a Domestic Delivery:
Please contact our Customer Service Team during business hours, M-F 10.00am – 6.00pm (Australian Eastern Standard time) on +61 (0)2 9380 5950 or email [email protected] advising the fault or nature of damage.
- You must quote the invoice number for tracking of your return.
- You will receive emailed confirmation that we will accept the return, along with the return address. Returns will not be accepted without this email.
- Send items to BECKER MINTY, with a copy of the confirmation email and your invoice number.
- BECKER MINTY will evaluate the faulty item and advise whether repair or replacement is possible, or if a refund will be made.
Returning an International Delivery
Please contact our Customer Service Team during business hours, M-F 10.00am – 6.00pm (Australian Eastern Standard time) on +61 (0)2 9380 5950 or email [email protected].
Any manufacturer's warranty that applies to a product will be honoured should the product be faulty.
Products that are faulty or damaged and that are not replaceable can be refunded WITHIN 14 DAYS OF RECEIPT of the products.
A copy of your original invoice receipt will be required for exchange, refund and warranty repair requests. Please see our returns policy and instructions above.